Suppliers' FAQs

Registration and Verification

• Becoming a Supply Partner
• How to Determine if You Run Your Business as an Individual Trader or a Registered Company
• How to Resolve Common Verification Issues
• Required Business Information to Become a GetYourGuide Supply Partner and Receive Payments
• Understanding Supplier Verification and Compliance with the Digital Services Act
• Who can apply to be a Supply Partner?

Login Issues

• How to Sign Into Supplier Portal and Reset Your Password
• Protecting Your Account: How to Set Up and Troubleshoot Two-Factor Authentication (2FA) on the Supplier Portal
• Why is my password considered unsafe?

Managing your account

• Updating the Account Management Section, Managing User Access, and Customizing Notifications in the Supplier Portal
• Updating your company details

Creating and managing products

Product Performance

• Understanding Performance Analytics Dashboards
• Alternatives to cancelling/reducing cancellations
• How ranking works on GetYourGuide
• Replying to customer reviews in the Supplier Portal (Beta)
• Restricted Products and Responsible Tourism Guidelines
• Reviews

See all 11 articles

Payments

• Addressing the GetYourGuide Email on Payment Details Updates
• Available Currencies for PayPal Payments
• Ensuring Timely and Accurate payments
• Entering Mandatory Legal Documents to Prevent Payment Failures
• Fees incurred during the payout process
• How to Respond to Compliance Requests for Bank Transfers

See all 12 articles

Tax & Legal

• Withholding Tax Changes in Mexico for GetYourGuide Suppliers
• Understanding US Sales Tax Withholding (Marketplace Facilitator)
• Compliance with the EU Digital Services Act
• DAC7 Overview 
• VAT for Mexican Suppliers
• How to share your Tax Details with GetYourGuide (mandatory)

Managing bookings

• Contacting GetYourGuide customers
• Email Content Guidelines for Contacting GetYourGuide Customers
• How to report a ‘No-Show’
• Introducing the Easy Acknowledgement Button
• Sample Voucher
• Self canceling bookings

Navigating the Supplier Portal

• Navigating the "Bookings" Section in the Supplier Portal
• Supplier Portal: Navigation menu
• How to reactivate options in the Supplier Portal
• Using the ticket scanner on the Supplier Portal