Suppliers' FAQs

Applying to be a Supply Partner

• Becoming a Supply Partner
• Required Business Documentation Information to be a Supply Partner at GetYourGuide
• Who can apply to be a Supply Partner?

Login Issues

• I have forgotten my password
• Setting up your 2-step verification for the Supplier Portal

Payment

• Changing Payment Details
• How Payments work
• How to check payments
• How to share your Tax Details with GetYourGuide (mandatory)
• Invoicing
• Monthly and Bi-Weekly Payment Cycle

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Creating and editing products

• Adding add-ons
• Adding locations to your product
• Changes to your activity descriptions
• Creating and editing an itinerary
• Creating pricing
• Describing your product

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Managing your account

• Getting an eco-badge for your activities
• Managing your account access and adding new users
• Managing your contacts and notifications
• Supplier Portal: Navigation menu
• Updating your company details

General product conditions

• Alternatives to cancelling/reducing cancellations
• Blocking and unblocking dates
• Cancellation policy for bookings with check-out after 02 July 2020
• How ranking works on GetYourGuide
• Managing the number of bookable participants
• Restricted Products and Responsible Tourism Guidelines

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Connecting via API

• API Features
• Connected product was automatically deactivated
• Connecting a product that has add-ons
• Connecting your product options to a reservation/ticketing system
• Creating seasonal pricing using an API
• Price over API

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I need assistance with a booking

• Contacting GetYourGuide customers
• How to report a ‘No-Show’
• Sample Voucher