Suppliers' FAQs

Registration and Verification

• I Missed the Verification, Now What?
• [Video] Verifying Your Business on GetYourGuide
• How to Determine if You Run Your Business as an Individual Trader or a Registered Company
• Becoming a Supply Partner
• Who can apply to be a Supply Partner?
• Required Business Information to Become a GetYourGuide Supply Partner and Receive Payments

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Login Issues

• [Video] Setting Up Two-Factor Authentication
• Why is my password considered unsafe?
• Protecting Your Account: How to Set Up and Troubleshoot Two-Factor Authentication (2FA) on the Supplier Portal
• How to Sign Into Supplier Portal and Reset Your Password

Managing your account

• [Video] Managing User Access
• Updating the Account Management Section, Managing User Access, and Customizing Notifications in the Supplier Portal

Creating and managing products

Product Performance

• Understanding Performance Analytics Dashboards
• Activities restricted on GetYourGuide
• Alternatives to cancelling/reducing cancellations
• How ranking works on GetYourGuide
• Replying to customer reviews in the Supplier Portal
• Restricted Products and Responsible Tourism Guidelines

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Payments

• [Video] Navigating Payment Documentation
• [Video] Setting Up Your Account To Receive Payments
• [Video] Understanding the Basics of Payments
• Understanding Invoice and Payment Confirmation Statuses
• Setting Up Your Revolut GBP Bank Account to receive payment from GetYourGuide
• Updating Your Payment Details in the Supplier Portal

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Tax & Legal

• Protecting Yourself from Phishing Scams
• Understanding Indonesian VAT for GetYourGuide Suppliers
• Understanding Australian GST for GetYourGuide Suppliers
• Withholding Tax Changes in Mexico for GetYourGuide Suppliers
• Understanding US Sales Tax Withholding (Marketplace Facilitator)
• Compliance with the EU Digital Services Act

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Managing bookings

• Contacting GetYourGuide customers
• Email Content Guidelines for Contacting GetYourGuide Customers
• How to report a ‘No-Show’
• Introducing the Easy Acknowledgement Button
• Sample Voucher
• Self canceling bookings

Navigating the Supplier Portal

• Using Contextual Help in the Supplier Portal (Beta)
• Using the Supplier Support Chat (EU and USA Only)
• [Video] Finding Help and Resources
• Navigating Help Center Authentication on Supplier Portal
• Navigating the "Bookings" Section in the Supplier Portal
• Supplier Portal: Navigation menu

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