Read this to learn how to navigate the new commission breakdown system for your bookings.
Why was this change implemented?
- Our previous system combined all commission rates and modifiers into a single rate, making it difficult to understand specific charges.
- The new system enhances transparency and trust by showing detailed breakdowns of commission charges.
When does this new breakdown apply?
- The commission breakdown is available for bookings made after June 11, 2025, through the Supplier Portal.
Where can I see the commission breakdown?
- You can find the detailed commission breakdown in your Supplier Portal for all bookings where you're acting as a reseller.
What information is included in the breakdown?
- Pricing category rates (e.g., different rates for adult vs. child tickets)
- Payment modifiers (e.g., additional charges for twice-per-month payouts)
- Commission configuration sources (showing where different rates originate)
- Total commission calculation with all components clearly itemized
How does this benefit me as a supplier?
- Provides complete transparency in how your commission is calculated
- Offers a better understanding of rate structures and modifiers
- Enhances trust through clear, detailed information
- Facilitates easier reconciliation of your payments and charges
Will this affect my commission rates?
- No, this update only changes how commission information is displayed. Your actual commission rates and payment amounts remain the same.
What should I do if I notice incorrect information in the breakdown?
- If you see any unusual or incorrect information in your commission breakdown, please contact the Supplier Experience team.
Frequently Asked Questions
Q: Can I access this information on mobile?
- Yes, the Supplier Portal is mobile-responsive, allowing you to view the breakdown on any device.
Q: How often is the commission data updated?
- The data is updated in near real-time, providing the most current insights.
Understanding your commission breakdown helps you manage your business more effectively. For any discrepancies, reach out to our Supplier Experience team for assistance.