Read this to learn how to update your payment details in the GetYourGuide Supplier Portal.
Updating Payment Details
- Go to the Finance tab.
- Click on Payment & tax details.
- Select Edit under Payment method.
- Fill in the required fields in the popup window. These fields adjust dynamically based on your location.
- Click on Save Changes.
- Check your email for a notification to validate the changes to your administrator account. Click the link in the email you received. If the link is not clickable, please copy and paste the URL provided.
- Once confirmed, the changes will be marked as 'Confirmed' on the Supplier Portal.
Frequently Asked Questions
What should I do if I get an error message when editing the details?
- Double-check all information with your bank to make sure the data is accurate and in the correct format.
- If the issue persists, contact our support team and provide an official document from your bank with all the relevant details or any screenshot that could help us identify the issue.
Note: For security reasons, GetYourGuide is not allowed to edit or change payment details.
What should I do if I don't receive the validation email?
- Check your spam or junk folder.
- Ensure your email address is correctly entered in the Supplier Portal.
- Contact our support team if the issue persists.
Can I use multiple payment methods?
No, currently, only one payment method can be active at a time.
What if I made a mistake in my payment details?
Follow the steps above to edit the payment details again and ensure all information is correct before saving.
Ready to update your payment details? Go to the Supplier Portal to get started now.