Starting October 2024, the way you view your payment documents on the Supplier Portal has changed. Here’s a simple guide to help you understand the new process.
First, what’s the difference between an invoice and a payment confirmation?
- The invoice details the bookings and amounts due to you.
- The payment confirmation verifies that payment has been made.
The amounts might differ because an invoice shows the total amount due for a specific period, while a payment confirmation may cover multiple invoices.
What you should know about invoices
- As a GetYourGuide supply partner, you will receive one invoice per month if you opted for monthly payments or two invoices if you selected bimonthly payments.
- No invoice will be generated if no bookings were completed.
- Your invoice includes essential information such as your address, the invoice date, the invoice number (starting with GIS, also known as Receipt no), the payment period date, and the total payout amount in your currency minus the commission.
For more details on how payments work, please check: Ensuring Timely and Accurate payments.
What changed in October 2024?
1. Accessing your invoices
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Before: Your invoice document (.pdf) was available on the 2nd workday of the month under Finance > Invoices.
- Now: Your invoice document (.pdf) is available on the 1st workday after a period ends (e.g. October 1st, November 1st) under Finance > Invoices.
2. New format and information in your Invoices
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Before: The invoice .pdf provided a comprehensive overview of all bookings made based on the travel date (after the activity occurred).
- Now: Your invoice .pdf does not include an overview of all bookings. It only contains a one-page summary of total bookings and the applied commission.
To see the detailed list of all bookings for which you are being invoiced, download the separate booking list in .xls format by clicking the three dots next to the invoice amount, as below:
What you should know about payment confirmations
A payment confirmation can cover one or multiple invoices and starts with “GPS” or “GS”. For example, if you didn’t reach the 50 EUR threshold in the previous month, two invoices might be paid at the same time.
What changed in October 2024?
1. Accessing your payment confirmation
- Before: Your payment confirmation appeared as soon as the payment was initiated on your account. Payment confirmations were displayed even if payments failed.
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Now: Your payment confirmation is only available and visible on the Supplier Portal after a successful response from PayPal or GetYourGuide bank confirming the transfer. Find it under Finance > Payment Confirmations, as below.
Note: While this confirms the money has left GetYourGuide, the time it takes to reach your account can vary based on the currency and payment method chosen.
Payments are processed:
- Monthly: On the 5th business day.
- Biweekly: By the 20th business day of each month.
It can take up to 3 to 7 business days after these dates for the payment confirmation to appear on the Supplier Portal.
What to do if your payment confirmation is not available after this timeframe?
If you cannot see a payment confirmation after this timeframe, it might indicate a failure or no response from your bank. Please contact our support team for assistance.
2. New format and information in your payment confirmations
The documents available remain the same. You can download:
- Payment confirmation in .pdf: It includes a one-page confirmation with invoice numbers of the transactions and the recipient. No booking details are included in this document.
- Payment confirmation in .xlsx: It includes a list of bookings that have been paid, and may cover multiple invoices. If covering multiple invoices, the list will cover all invoices.
Note: While this confirms the money has left GetYourGuide, the time it takes to reach your account can vary based on the currency and payment method chosen.