Read this to learn how to interpret the different invoice and payment confirmation statuses on GetYourGuide.
Invoice Statuses
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Payment in Progress:
The invoice is available for download.
This status typically updates to "Paid" within 2 to 7 business days, depending on the payment method.
If the invoice amount is negative, the status remains at “Payment in Progress” until the debt in the invoice is paid off by other positive invoices, then the status changes to “Paid by credit note.”
Supply partners eligible for invoicing but not payment (e.g., missing payment details, updated the wrong payment details) will see invoice stay under this status without moving on to “Paid”.
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Paid by Credit Note:
Indicates the invoice was settled using a positive credit from the supply partner.
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Paid:
The invoice has been paid, and payment confirmation is available.
Payment Confirmation Statuses
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Paid:
This is the only status of your payment confirmation. The payment confirmation is only available on the Supplier Portal after a successful response from PayPal or GetYourGuide bank confirming the validity of the transfer.
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Navigating Payment Confirmations and Invoices on the Supplier Portal