Overview
This guide provides comprehensive information about requesting and implementing currency changes for your GetYourGuide supplier account. Learn about eligibility requirements, available currency options, the complete implementation process, and answers to frequently asked questions.
Available Currency Options and Restrictions
Standard Currencies
The following currencies are available to all suppliers:
- EUR (Euro)
- GBP (British Pound)
- USD (United States Dollar)
Location-Based Restrictions
Currency options in your supplier portal are filtered based on your registered business address. For example, a supplier registered in London will not see HKD (Hong Kong Dollar) as an option.
If a currency you need is missing from your options, this means it is not available for your registered location.
Complete Currency Change Implementation Process
Step 1: Prepare and Submit Your Request
Before submitting your request:
- Decide which new currency you want to use from GetYourGuide's supported currencies
- Confirm with your bank that the new currency is compatible with your bank account
To submit your request:
- Contact Supplier Support using the Help Center Contact form
- Include in your message: supplier ID, current currency, requested new currency, and reason for the change
Step 2: Wait for Supplier Experience Specialists
Our Supplier Experience Specialists will contact you to inform you that your tours need to be temporarily taken offline for the currency change. Existing bookings will not be affected.
You must give your approval before our agent can proceed with the change.
Step 3: Processing the Currency Change
Our agent will temporarily take your tours offline and change your account currency to the desired one. No action is required from you during this step.
Step 4: Post-Change Requirements
After the currency change is complete, our Supplier Experience Specialists will contact you to confirm the update. Once you receive this confirmation, you must:
- Update your tour pricing according to the new currency
- Re-enter your payment details (these are reset after a currency change)
- Reactivate your tours in the supplier portal: Go to "Manage" → "Products" → "Actions" → Click the reactivate button
Frequently Asked Questions
Q: Do I need valid payment details to change currency?
A: No. As of the latest policy update, you can request a currency change without payment details on file. However, please note that your new choice of currency must be compatible with your bank details, otherwise payments will fail.
Q: How will my invoices look after the change?
A: All unpaid invoices will be updated to the new currency using the exchange rate on the payment run date. Future payouts and pending commissions will be paid in the new currency.
Q: Will existing bookings be affected?
A: No, existing bookings will not be affected by the currency change.
Q: How long does the currency change process take?
A: The technical currency change is processed by our team, but the timeline depends on your response time for approvals and completing the post-change requirements (updating pricing, payment details, and reactivating tours).
Q: Can I change my currency multiple times?
A: While technically possible, frequent currency changes are not recommended as they require taking tours offline and updating all pricing and payment information each time.
Q: What happens if my bank doesn't support the new currency?
A: If your bank account is not compatible with the new currency, payments will fail. Always confirm compatibility with your bank before requesting a currency change.
Important Notes
⚠️ Important Reminders:
- Always confirm bank compatibility before requesting a currency change
- Tours will be temporarily offline during the change process
- You must update pricing and payment details after the change
- Remember to reactivate your tours once everything is updated
If you need further assistance, please contact Supplier Support through the Help Center contact form.