Read this to learn how to use the Easy Acknowledgement Button to streamline your customer communications.
What is this feature and how does it work?
To help you manage your communications more efficiently, we've added a new feature designed to save you time. When you receive customer messages that don't require a detailed response, you can now simply click the 'Confirm receipt' button. This action will notify the customer that their message has been received, eliminating the need for you to write a reply.
How to use the Easy Acknowledgement Button
- Identify the message: Review the customer message to determine if it requires a detailed response or if a simple acknowledgment will suffice.
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Click 'Confirm Receipt': If the message is straightforward, such as "Hello, we are looking forward to this trip" or "Please look out for me in the red t-shirt at the pickup point," click the 'Confirm receipt' button at the bottom of the email.
- Notification sent: Once clicked, the customer will receive a notification indicating that their message has been read.
Optional Reply: If the customer asks a question or the message requires more information, you still have the option to reply in detail by simply responding to the email.
Frequently Asked Questions
What will the customer see when I click this?
After clicking “Confirm Receipt,” the customer will receive a notification that makes them aware that your message has been read. Below is an example:
Can I still reply to the customer after clicking 'Confirm Receipt'?
Yes, you can still send a detailed reply if necessary, even after acknowledging the message. For further tips on how to contact customers, check out this article.