Booking Questions at Checkout

Updated May 28, 2026 12:29

Read this to learn how to request additional information from customers when they book your activity, and when it's appropriate to do so.

What are Booking Questions at Checkout?

Booking Questions at Checkout collect specific information from customers during booking that is essential for delivering your experience. Customers must complete these mandatory fields before finalizing their purchase.

Common use cases:

Dietary requirements or food allergies
Flight numbers for airport pickups
Hotel names for pickups
Passport details or nationality for legal compliance
Dates of birth or participant ages for safety or pricing

Important: Only request information that is absolutely necessary. Each additional field reduces booking conversion rates. Do not request information already collected during booking, such as lead passenger name, email, phone number, or pickup address (if your option is already set to pickup).

Types of questions

Structured questions

Structured questions use predefined answer fields, making it easier for customers to fill in accurate information. Available structured questions cover:

Full name (separate first and last name fields, per participant)
Date of birth (separate day, month, year fields)
Passport or ID details
Nationality
Weight
Dietary requirements
Flight details
Hotel or drop-off address

These questions can be added at product level (all options) or individual option level.

Free-text questions

If the information you need isn't covered by a structured question, a custom free-text question can be written. Customers answer in a single open text box.

Examples:

"List any mobility restrictions"
"Please provide your skill level (beginner, intermediate, or advanced)"

Free-text questions can only be added at the option level.

Warning: If you combine a structured question with a free-text question on the same option, they merge into a single text box — and all structured fields (e.g., separate name fields) are lost. Use only one type per option if you want separate input fields.

Sensitive information — what you need to know

Some personal data requires extra care before you request it.

Special category data (stricter legal requirements apply):

Medical conditions
Mobility requirements
Wheelchair access needs
Allergy-related dietary information

High-risk personal data (higher fraud or safety risk if misused):

Passport or ID numbers
Driver's license details
Dates of birth
Shipping or drop-off addresses
Flight or ship details

Only request sensitive information if all of the following apply:

It is required to operate safely or deliver the booked service
You can clearly explain why it is needed
You will use it only for that purpose
You will store and share it securely, and delete it once it's no longer needed

Note: For special category data (such as health information), a valid legal basis — often explicit customer consent — is required in many countries. Ensure your data processing complies with applicable privacy laws.

How to request a Booking Question at Checkout

Contact our Supplier Support team through the Contact Form or Supplier Support Chat and include:

The product title or product reference code (tour ID)
The option title or option ID (if the question applies to specific options only)
The information you need from customers
The reason why you need it (legal compliance, safety, logistics)
The question type you prefer (structured or free-text)

Our team will review your request and notify you once the question has been added. Allow 7–8 business days for implementation.

Once live, the question appears on the checkout page for all bookings made from that point on.

Frequently asked questions

Can I request mandatory passenger details for legal compliance? Yes. If you are legally required to collect passenger information (full name, age, nationality, passport details) for authorities, request the appropriate questions and clearly explain the legal requirement when submitting your request.
Where can I view customer responses? Responses are available in the Bookings section of the Supplier Portal. Click Show details on a booking to view all responses.
Note: Responses do not appear in the Booking Confirmation email for data privacy reasons.
Can I add these questions myself? No. All Booking Questions at Checkout must be reviewed and implemented by the GetYourGuide Support team. Submit your request through the Contact Form or Supplier Support Chat.
Will adding questions affect my booking rates? Yes. Each additional field at checkout can reduce conversion rates. Only request information that is strictly necessary to deliver your activity.