Read this to understand the Bookings for Payout page in your Supplier Portal. Whether you receive payment bi-weekly or monthly, this page helps you track what you've earned and what amount you can expect to receive for your next payout.
The two critical pieces of information:
- Your Balance: This shows the total amount from all your completed bookings that have been invoiced but not yet paid to you
- Next Payout: This displays the amount you'll receive in your upcoming payment, including all active bookings and cancellation compensations up to the end of the current month, as well as any adjustment payouts processed by the 25th of the current month
Important: Please note this page only works for Supply Partners who are paid based on travel date. If you're paid based on checkout date, please always refer to your invoices and payment confirmations.
Where can I find the “Bookings for Payout” page?
The Bookings for Payout page can be found in the Supplier Portal under the Finance section.
Understanding "Your Balance"
What does "Your Balance" show me?
A: Your Balance shows the total amount of all invoices that have been generated but not yet paid. This is essentially your outstanding invoice amount waiting for payment.
Why does “Your Balance” often show 0?
A: It is normal that “Your Balance” will often be 0. Your Balance will be 0 when:
- You don't have any unpaid invoices
- Your most recent invoice has been paid
- No new invoice has been generated yet
When does “Your Balance” amount update?
A: Your Balance updates:
- Monthly payment Supply Partners: Once per month when your invoice is generated (usually at the 1st or the 2nd of each month)
- Bi-weekly payment Supply Partners: Twice per month when each invoice is generated
- The amount returns to 0 once your invoice status is shown as "paid"
I have multiple unpaid invoices. How is “Your Balance” calculated?
A: If you have multiple unpaid invoices (perhaps due to Payment and Invoice Locks), Your Balance will show the sum of all unpaid invoices combined.
Can you give me an example of how “Your Balance” works?
A: Sure! Assume today is September 1st:
- On September 1st An invoice for €100 is generated
- “Your Balance” will show €100 (this newly generated, unpaid invoice amount)
- Once this invoice is marked as paid, “Your Balance” returns to €0
Understanding "Next Payout"
What does "Next Payout" show me?
A: “Next Payout” displays your estimated payment amount for the upcoming payment run, including:
- All active bookings that have traveled, up to the current month's end date
- Manual payouts processed until the 25th of the month
- Any supplier cancellation compensation charges, for bookings traveled up to the current month's end date
- In rare cases, adjustments from past months (which may show as negative amounts)
How often is the “Next Payout” amount updated?
A: The “Next Payout” amount is updated regularly as new bookings come in and should be generally accurate and current.
When does the “Next Payout” calculation reset?
A: The “Next Payout” calculation resets when a new invoice is generated (not when the calendar month changes):
- Monthly suppliers: Resets when your monthly invoice is generated at the 1st or 2nd of the month
- Bi-weekly suppliers: Resets twice per month when each bi-weekly invoice is generated
Can you give me an example of how “Next Payout” works?
A: Here's a practical example:
- Assume today is September 10th: Your “Next Payout” will show the payment of all active bookings and supplier cancellation compensations in the whole September, plus any manual payouts created so far
- Assume today is September 30th: Your “Next Payout” will show the payment of all active bookings and supplier cancellation compensations in the whole September, plus manual payouts processed until September 25th
- October 1st: When your new invoice is generated, “Next Payout” resets and starts accumulating the payment of bookings that will be traveled in October
Understanding your Bookings for Payout page is essential for managing your finances effectively. Keep track of your balance and next payout to ensure smooth financial operations.
Who to contact if you have questions or find discrepancies about the Bookings for Payout page: contact Supplier Support by clicking on Help > Contact Support.
Related Articles: