Suppliers' FAQs

Applying to be a Supply Partner

• Becoming a Supply Partner
• Required Business Documentation Information to be a Supply Partner at GetYourGuide
• Who can apply to be a Supply Partner?

Login Issues

• I have forgotten my password
• Two-Factor Authentication (2FA): Why is it important and how do you set it up on the Supplier Portal?

Payment

• Local Bank Transfer vs International Bank transfer
• Addressing the GetYourGuide Email on Payment Details Updates
• DAC7 Overview 
• Easy Steps for Switching from ARS to USD from February 1st, 2024
• Fees incurred during the payout process
• How Payments work

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Creating and editing products

• Adding availability and price to your product
• Adding locations to your product
• Adding schedules for 'per group' price configuration
• Adding schedules for 'per person' price configuration
• Changes to your activity descriptions
• Creating and editing an itinerary

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Managing your account

• Understanding Performance Analytics Dashboards
• Managing your account access and adding new users
• Managing your contacts and notifications
• Supplier Portal: Navigation menu
• Understanding Insights on the Supplier Portal
• Updating your company details

General product conditions

• Alternatives to cancelling/reducing cancellations
• Blocking and unblocking dates
• Compliance with the EU Digital Services Act
• How ranking works on GetYourGuide
• Managing the number of bookable participants
• Restricted Products and Responsible Tourism Guidelines

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Connecting via API

• Product validation for Connected Products
• Capacity information for Connected Products
• Pricing Categories for Connected Products
• Setting up Product configuration for connected products
• Connecting a new product to your Reservation system
• Supported Systems & Instructions

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I need assistance with a booking

• Contacting GetYourGuide customers
• How to report a ‘No-Show’
• Sample Voucher