Read this to learn what steps to take if you've missed the supplier verification deadline.
Missed the Verification Deadline? Here's What You Need to Do
If you missed the verification deadline on February 17, 2025, your account is now under temporary restrictions. These restrictions will remain until you complete the verification process. The final deadline to complete verification is April 30, 2025. After this date, accounts that have not completed verification will be deactivated and offboarded from GetYourGuide.
Immediate Steps to Complete Verification:
- Log into your Supplier Account:
- Access your dashboard immediately to start the verification process.
- Follow the Verification Instructions:
- Complete the Know Your Customer (KYC) and Know Your Business (KYB) checks as guided by Persona.
- Enter Information from Required Documents:
- Ensure all necessary information from your documents is accurately entered and verified without delay.
Actionable Tip: Complete your verification as soon as possible to lift restrictions and avoid deactivation. This is crucial for maintaining your presence on the GetYourGuide platform.
Frequently Asked Questions
- Why is supplier verification necessary?
Supplier verification is mandatory under the Digital Services Act (DSA). It builds trust with travelers and protects your business from impersonators, ensuring compliance with legal requirements and safeguarding your operations on the GetYourGuide platform.
- What is supplier verification and how do I complete it?
Supplier verification involves completing Know Your Customer (KYC) and Know Your Business (KYB) checks to ensure compliance with legal requirements. For detailed instructions, please refer to our verification process video.
- What sanctions are applied to suppliers who missed the deadline?
Suppliers who missed the deadline face temporary account restrictions. If verification is not completed by April 30, 2025, the accounts will be deactivated. For more details on specific sanctions, please refer to the email you received from GetYourGuide.
- What if my verification was rejected?
Contact our support team for assistance.
Act now to complete your verification and prevent account deactivation. For further assistance, contact our support team. Log into your Supplier Portal to begin the process today.