Learn how to navigate the review process for your new activities on GetYourGuide.
What is the activity review process?
As of December 2024, we review all newly submitted activities before and after they go live to ensure they meet GetYourGuide's quality standards and offer something unique and relevant to our customers.
Before submitting your activity, we recommend reviewing our:
How to submit a new activity
- Go to Create > New product in the Supplier Portal.
- Follow the creation steps. Be sure to complete all required information and to follow the instructions, tips and examples.
- Review your activity details thoroughly: ensure all your information is clear and accurate so it has the best chance of going live once it’s reviewed.
- Under Review, click on “Submit for review” .
- Your product status will change to "In review".
- Our team will review your submission.
- You'll receive an email about our decision on your activity. For quick status checks, go to the Products tab to view your list of activities where approved activities will show as "Bookable".
- If you received an email saying that your product has been accepted but there are quality issues you need to address, follow the steps to fix the issues and resubmit your product as soon as possible, so it can be rechecked and go live.
How do updates to my online products get checked?
To ensure your activity's success, we continue monitoring content quality after publication against GetYourGuide’s terms, guidelines, and policies. As part of quality assurance process, we may proactively optimize your activity content to align with best practices. We may also check content changes and new option added to your activity. This includes reviewing and adjusting the activity content to ensure it resonates with our global audience of travelers, and is based on years of data and research about what appeals to customers.
If we identify content quality issues, you’ll receive an email. Don’t worry, though: Your product stays live, but you will be asked to follow the instructions in the email and fix the issue(s) as soon as possible. The quicker you act, the more likely you are to improve your product’s conversion rate and prevent customer contacts/complaints. If you don’t take steps to resolve the content quality issues, your product may be deactivated.
Important note: we’re continually monitoring all activities on GetYourGuide to make sure that they offer unique value to travelers and are meeting performance standards. If we identify any concerns about your activity, we'll notify you by email.
Frequently Asked Questions
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How long does the review process take for new activities?
We know that having activities online is critical for your business, so we strive to complete reviews as quickly as possible. Most activities will be reviewed within a couple of weeks; however, the timeline can vary depending on several factors, like how many product submissions we receive and whether the information is clear and complete. You can always check your submission status in the Supplier Portal. We'll also notify you by email once the review is complete.
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What happens if my activity gets rejected? How will I find out?
Your activity will be reviewed against GetYourGuide's activity guidelines. If your activity doesn't meet these requirements, here's what happens:- You'll get an email mentioning why it wasn't approved
- Your activity will show as "rejected" in your product list
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Why was my activity rejected?
If you received a rejection email, it will indicate why your activity was not approved. Common reasons include:- Similarity to existing experiences: The activity may be too similar to existing experiences already on our platform
- Not meeting platform quality standards: The activity may not meet our marketplace requirements for content, presentation, or operational standards
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Category fit: The activity may not align within the experience categories we currently support on our platform
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Can I fix my activity and resubmit it if it’s been rejected?
No, once an activity has been rejected, it cannot be resubmitted. However, you can create new activities that offer something genuinely different. Creating a new activity that's the same as the rejected one won't lead to a different outcome, so we recommend exploring fresh approaches that showcase what makes your offering special. -
How will I know what needs to be different about my activity?
While we can’t provide detailed individual feedback for every rejection, we invite you to review our updated guidelines and resources at the end of this article, which provide detailed information and further guidance about creating unique experiences that meet our platform standards. We encourage you to focus on what makes your experience apart and distinct from what's already available on our platform.
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Is there an appeals process?
Our support team monitors feedback to continuously improve our review process and remains available for questions via our Contact Form.