Restricted Products and Responsible Tourism Guidelines

Safety, Ethical, and Legal Standards

All of the products offered on the GetYourGuide platform must adhere to these standards.

Safety and Legal Compliance:

  • Products must not endanger travelers, animals, local communities, the environment or any of your own personnel.
  • All products must comply with local laws and regulations and Suppliers must possess the necessary permits and licenses.

Ethical Standards:

  • Products must align with GetYourGuide's values regarding animal welfare and suitability for a diverse global audience.
  • Activities involving captive wild animals or demeaning performances will not be accepted.
  • Harming or killing endangered species or engaging in unethical practices is not allowed.
  • Suppliers must not engage in forced labor (e.g. slavery) of any sorts. 
  • Suppliers must not employ individuals below the local legal minimum age for work.

Safety Guidelines:

  • Risks and hazards should be clearly communicated to participants, and where applicable acknowledgment and waiver forms must be signed before taking part in an activity or tour.
  • Suppliers and their personnel must have proper training, certifications, and equipment.
  • Travelers lacking required insurance or impaired by drugs/alcohol may not participate.
  • Venues must meet local health and safety standards, including fire codes and crowd control.
  • Accessibility for disabled persons should be provided as required by local laws.

Vehicle Safety:

  • Vehicles must have valid insurance, maintenance records, and emergency procedures.
  • Vehicles must not be driven under the influence of alcohol or drugs. Vehicle operators must not use mobile phone devices whilst operating the vehicle.
  • Safety equipment provided, including helmets and seat belts, must be in good condition.

Watercraft Safety:

  • Insurance policies are provided for each water vessel.
  • Communication and navigational equipment should be well-maintained.
  • Regular vessel inspections and safety briefings of participants are essential.
  • Adequate provision of lifejackets, lifeboats, and distress signals must be on board the vessel.
  • Radio communication systems and GPS are required.
  • Staff must have a valid lifesaving certification.

Aircraft Safety:

  • Aircraft must have insurance covering both the operator and traveler.
  • Pilots must meet local aviation authority requirements and provide safety briefings.
  • Participants must be aware of the risks of air excursions.
  • Compliance with local jurisdictional guidelines is essential.

Additional Guidelines for Specific Product Types:

Animal Activities:

  • New products that include the following non-permitted activities will be deactivated:
    Running with bulls, hunting activities, sport or game fishing, dog fights, bullfighting, elephant rides and shows, street horse races, and wild cat petting.
  • Products that include the following activities will be reviewed: Circuses, exotic pet cafes, animal parks, animal shows/performances, fishing activities, animal rides, swimming with marine mammals, and other wildlife interactions.
  • All zoos and aquariums must have accreditation from WAZA, AZA, and EAZA.
  • Any concerns about animal welfare may lead to deactivation.

Products that involve impoverished or disadvantaged communities, minors below 18, or voluntourism will be reviewed:

  • The Supplier must ensure tourist safety and have a beneficial partnership with the local community, for example, local guides from the community should be used in the provision of the activity, and community-based projects highlighted.
  • Content of these activities should be neutral and respectful. Exploitative pictures of children, women and other minorities are not to be used for promotion.
  • Examples of these activities include: slum/favela tours, visits to indigenous communities, etc.
  • Activities that relate to this product type will be reviewed. 
  • Any concerns about inappropriate content lead to deactivation. 

Sexual Content:

Activities with potential exposure to sexual content (e.g. walking tour in a red-light district), directly or indirectly, must be respectful and in compliance with all local laws.

  • Activities that relate to this product type will be reviewed. 
  • Any concerns about inappropriate content may lead to deactivation.

Dark Tourism:

Activities related to ongoing wars, human rights abuses, genocides, environmental or humanitarian catastrophes, or gun ranges should be neutral and educational in content.

  • Activities that relate to this product type will be reviewed. 
  • Any concerns about inappropriate content may lead to deactivation. 

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