Read this to learn how to manage and edit pickup information for bookings in the Supplier Portal.
How can I edit pickup information at the booking level?
To ensure a seamless experience for travelers, you can edit pickup details directly in the Bookings section of the Supplier Portal. This includes location, time, and instructions, which can be customized for each booking.
- Edit Location Details: If the customer has selected a pickup location during checkout, you can add or edit by clicking the relevant button. This opens a window where you can select any location to accommodate special requests.
- Edit Pickup Time: Once a pickup location is allocated, you can quickly add or edit the pickup time using the additional button provided.
- Update Instructions: Set general pickup instructions under Products > Manage products > Select Product > Edit Option > Meeting point or pickup section.
Actionable Tip: Ensure all pickup details are accurate to avoid customer no-shows and cancellations.
What is the Pickup Planner?
The Pickup Planner is designed to manage all pickup information centrally, reducing the need to edit details individually for each booking. It consists of three pages:
- Overview of Bookings: Access this via Bookings > Pickup Planner to view tours with pickups and search by date.
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Sorting Options: Default sorting is by activity starting date. Priority sort highlights bookings without pickup information, based on the following logic:
- Activities starting within the next 24 hours.
- Activities with a pickup confirmation time set to 24 hours after booking.
- Other time slots with missing pickup information.
- Detailed List per Timeslot: View detailed booking information, manage pickup details, and export the page as a PDF.
Frequently Asked Questions
Can I change pickup details after booking?
Yes, you can edit pickup location, time, and instructions directly in the Bookings section.
How do I access the Pickup Planner?
Navigate to Bookings > Pickup Planner from the main menu.
What if a booking has missing pickup information?
Bookings with missing details are highlighted at the top of the detailed list page for easy management.
Can I set different pickup instructions for each booking?
Yes, you can set general instructions for all bookings or specific ones for individual bookings.
Effectively managing pickup information is crucial for providing a seamless experience to travelers. Utilize the Pickup Planner and booking-level editing to ensure accuracy and satisfaction. Ready to optimize your pickup details? Visit the Supplier Portal now.
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