Read this to learn how to maintain accurate and consistent content in your activity listings to build customer trust and drive bookings.
Why Consistency Matters
Inconsistent or unclear information can confuse travelers, leading them to contact customer support or choose another activity. GetYourGuide uses AI and content experts to identify inconsistencies, providing insights for optimization or flagging quality issues for new products. Follow these rules to ensure your content is consistent:
1. Ensure Accuracy Between Activity Title and Short Description
- Location: Match the location in the title with the short description. Avoid conflicting or unrelated locations.
- Privacy: If the title mentions "private," ensure at least one booking option is private. Avoid using "semi-private" for shared tours with a small group.
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Small Group: Use "small group" only for:
- Day trips: Groups of 15 or fewer
- Multi-day tours: Groups of 18 or fewer
- Other activities: Groups of 10 or fewer
2. Configure Duration or Validity Correctly
- Entry Tickets/Access Passes: Use validity for tickets valid on specific days; avoid duration.
- Tours/Experiences: Use duration for activities with set start times that last a specific amount of time; avoid validity
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Duration Guidelines:
- "Day tour" or "full-day tour": Minimum 8 hours
- "Half-day tour": Between 4–7 hours
- Overnight experiences: Choose 2 days instead of e.g. 20 hours
- Full-day experiences: Specify hours (e.g. 12 hours) instead of "1 day"
3. Verify Guide Type
- Guided Tours: Set guide type to "live tour guide" if mentioned in the title or description.
- Driver: Use for transportation experiences without narration.
- Instructor: Use for skill-based activities like workshops or classes; avoid live tour guide.
- Avoid Mismatched Guide Types: For example, do not use "driver" for workshops or "self-guided" for tours with physical guides.
Actionable Tips
- Regularly review your activity details to ensure accuracy and alignment with GetYourGuide’s guidelines.
- Use clear and precise language to describe inclusions, exclusions, and what happens during your activity.
Frequently Asked Questions
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What happens if my content has inconsistencies?
For new activities, GetYourGuide will notify you of quality issues via email. You’ll need to address these promptly to get your product activated. For existing activities, inconsistent information will be flagged as Insights. -
Can I update my activity details after approval?
Yes, you can make changes at any time. However, ensure updates align with the guidelines to maintain consistency. -
How does GetYourGuide identify inconsistencies?
We use AI and expert reviews to detect mismatched or unclear information in your activity listings.