Learn how to navigate the review process for your activities on GetYourGuide.
Recent updates (December 12, 2024)
- The "Save and publish" button has been replaced with "Submit for review"
- While we review your activity, the status will read "In Review".
- When the activity is approved, the status will change to "Bookable".
What is the activity review process?
We've recently updated our activity submission process to ensure the highest quality experiences for travelers. While newly submitted activities previously went live near instantly, we have recently implemented an additional review before publication. This review process ensures your activity meets GetYourGuide's quality standards and allows us, together, to unlock unforgettable travel experiences.
Before submitting your activity, we recommend reviewing our Restricted Activities and Experiences and Restricted Products and Responsible Tourism Guidelines.
How to submit your activity
- Go to Create > New product in the Supplier Portal.
- Follow the creation steps. Be sure to complete all required information as this may delay the review process
- Review your activity details thoroughly: you won’t be able to resubmit if your activity doesn’t pass our review process.
- Under Review, click on “Submit for review” .
- Your product status will change to "In review".
- Our team will review your submission.
- You'll receive an email about the review outcome. For quick status checks, go to the Products tab to view your list of activities where approved activities will show as "Bookable".
What happens once your product is approved?
We want to ensure your products are as successful as possible, so in the weeks following your activity’s publication, we will continue to check your content for quality, as well as against GetYourGuide’s terms, guidelines, and policies. As part of our quality assurance process, we may optimize your activity content to align with best practices. This includes reviewing and adjusting descriptions to ensure they resonate with our global audience of travelers, and is based on years of data and research about what appeals to customers.
Sometimes, we might identify content quality issues that need your attention. In this case, you’ll receive an email notification with the subject: “Action needed on [Name of your product*]”.
Don’t worry, though: Your product remains live during this process, but you will be asked to follow the instructions in the email and fix the issue(s) as soon as possible. The quicker you act, the more likely you are to improve your product’s conversion rate and prevent customer contacts/complaints. If you don’t take steps to resolve the content quality issues and your activity continues to cause problems for customers, your product may be deactivated.
Some examples of quality issues include (but are not limited to):
- Missing or unclear information (the text does not mention the name/s of specific places and it's too vague, (e.g. there is no information about what happens at lunchtime on a day trip, there is no picture of the transportation type used, or it is unclear how the tour ends, etc)
- Contradictory information (e.g. inclusions and exclusions say the same thing)
- Activity seems to be a duplicate of one of your other products
- Activity should be set up as an option in another one of your products
- Activity needs additional options added
- Meeting point or pickup information is not clear or precise
- Cancellation policy is not in line with GetYourGuide conditions
Important note
Your activity will be taken offline permanently if your product is not suitable for GetYourGuide or is prohibited on our marketplace. More information on our guidelines can be found in this article.
Frequently Asked Questions
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How long does the review process take?
We know that having products online is critical for your business, so we strive to complete reviews as quickly as possible. The timeline can vary depending on several factors, like how many product submissions we receive, and whether the information is clear and complete. You can always check your submission status in the Supplier Portal. We'll also notify you by email once the review is complete. Please allow at least 14 business days for the review process before contacting our Support team.
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What happens if my activity is not approved?
Your activity will be evaluated against GetYourGuide's activities and experiences guidelines. If your activity doesn’t comply with these requirements, you’ll receive an email notification that your product hasn’t been approved. For more details on some of those requirements, please review our Restricted Activities and Experiences guidelines and our Restricted Products and Responsible Tourism Guidelines.
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Can I make changes to my activity after it has been approved?
Yes, you can make content changes to your activity at any time before the activity is approved and once it has been approved.
For further assistance, please contact our Support team. Ready to submit your activity? Go to the Supplier Portal to get started now.
*Once an activity is approved, it becomes a 'product' in our systems. Therefore, we use terminology interchangeably.