Uploading options

Options allow your customers to make choices about which aspects of your product they would like to suit their needs. Before starting to upload an option take a look at these instructions to decide if the option is necessary.

If your product offers a very different experience, a new product instead of an option needs to be created. Your option might get rejected if this is not adhered to.


To add an option:

  1. Go to Products > Manage Products 
  2. Click the 3 dots icon on the right-hand side of the product you would like to add an option to > click Edit details 
  3. On the left-hand side menu click + Create new option.


Option title:

Clearly specify how this option differs from the standard product set-up.

To ensure maximum clarity, add option titles following the same format so that customers can clearly read and understand the difference between multiple options. Go back to the existing options and edit them as well. They should be as easy to scan and compare as possible. 

  • 1-Day Admission Ticket/2-Day Admission Ticket
  • Early Departure without Pickup/Early Departure with Pickup/Late Departure with Pickup/Late Departure without Pickup
  • 2-Hour Sunset Zodiac Whale Watch from Baie-Ste-Catherine/2-Hour Morning Zodiac Whale Watch from Baie-Ste-Catherine

Option reference code:

Create an individual code to help you refer to this option. This will not be seen by customers.

Option description:

They are not necessary unless option titles cannot explain the difference between options.

Some rare cases where option descriptions are needed are when inclusions drastically vary per option, and it cannot be clearly displayed in inclusions and option titles.

Activity setup:

From the drop-down list, select the languages your tour can be taken in.

  1. Your selected language should appear in a grey textbox underneath once selected.

  2. Repeat for all the other languages if applicable.

  3. To delete a language added by mistake, click on the grey text.

  4. Repeat for 'Information Booklets'.

Will the customer skip the line?

  1. Select ‘Skip the line to get tickets if your customer doesn’t have to wait in line to exchange their voucher for the tour ticket.

  2. Select ‘Skip the line through a separate entrance’ if your customer is allowed to enter the attraction through an entrance that isn’t the main entrance.

  3. Select 'Express security check out if your customer still has to have a security check but can go straight to the front of the line to have this done.

  4. Select 'Express elevators' if your customers can avoid using the stairs and other busier elevators. 

Is this wheelchair accessible?

  1. Click on the right checkbox for your product.

Time and length

  1. Check the tickbox 'it lasts for a specific time' if your product runs for a set number of hours or minutes.

  2. From the drop-down menu select the duration of your product.

  3. Check the tickbox 'Customers can use their ticket anytime during a certain period (validity)' if your product can be used within a timeframe.

  4. From the drop-down menu select the timeframe.

Cut-off Time

40% of customers site-wide book last minute. Selecting the lowest cut-off time you can will help maximize bookings. The higher the cut-off time is, the more potential customers you will lose out on.

  1. From the dropdown menu, select how many minutes in advance your cut-off time is.

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