Read this to learn how to set up and update cut-off times for your products on GetYourGuide.
What is a cut-off time?
Cut-off time is the minimum period before your product starts when customers can still book. For instance, if your tour begins at 11:00 AM and the cut-off time is 3 hours, bookings are possible until 8:00 AM on the same day. If your product operates on set hours, the cut-off is deducted from the end of those hours.
Key benefits:
- Customisable cut-off times per time slot increase booking flexibility.
- Reduced morning cancellations by preventing unexpected early bookings.
- Maximized revenue potential through last-minute booking capabilities.
- Better operational efficiency with slot-specific management.
Updating your cut-off time on product level
1. Go to Manage > Products
2. Select the product you wish to update
3. Click Edit Option
4. Navigate to the Cut-off page
5. Select the cut-off time needed from the drop-down menu
6. NEW (Optional*): Set a Zero-minute cutoff after first booking to maximize last-minute bookings and achieve up to 3% more bookings. If you are not using a reservation system* and want to capture those last-minute bookings, you can now select "Set cut-off to 0 minutes after the first booking is made."
*This feature is only visible if you are not using a reservation system.
Note: Cutoff is applied on the starting time for time slot-based products and on the ending time for the opening hour products.
This feature ensures that once the first booking is confirmed, your product remains bookable right up to the start time, driving more sales and filling up those last-minute spots.
7. NEW (Optional*) : Set variable cut-off times for different time slots (e.g., 10 hours for morning, 5 minutes for afternoon).
*This feature is only visible if you are not using a reservation system.
8. Set different cutoff values for required time slots. The Built-in guidance system helps you understand cutoff implications, showing when bookings will be received.
Note: This is beneficial for suppliers who want a long cutoff in the morning slots (e.g., 10 hours) and can operate with a shorter cutoff during the afternoon slots (e.g., 10 mins).
*This feature is only visible if you are not using a reservation system.
9. Click Save.
Updating your cut-off time on the Availability page.
You can also update your cut-off time at a time slot level on the Availability page. You can find more information here.
Frequently Asked Questions
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What are the maximum and minimum cut-off times I can set?
The maximum cut-off time you can select is 10 hours, and the minimum is 0 hours. We recommend 0 cut-off to maximise your bookings. -
How is the cut-off time determined for connected products?
We receive cut-off from your reservation system. If your reservation system doesn't send us any cut-off value, we use the value set in the Supplier Portal. -
Why is having a short cut-off time beneficial?
A short cut-off time ensures you don’t miss out on potential last-minute customers.
Setting appropriate cut-off times can significantly impact your booking rates. Ensure your cut-off times are set to maximise your product's availability and sales.