Safety, Ethical, and Legal Standards
All products offered on the GetYourGuide platform must adhere to these standards. Any concerns about customer safety, unethical behavior, animal welfare, or inappropriate or illegal content will lead to product or supplier deactivation. All decisions are at GetYourGuide's discretion.
Safety and Legal Compliance:
Products must not endanger travelers, animals, local communities, the environment or any of your own personnel.
All products must comply with local laws and regulations and Suppliers must possess the necessary permits and licenses.
Ethical Standards:
Products must align with GetYourGuide's values regarding animal welfare and suitability for a diverse global audience.
Activities involving captive wild animals or demeaning performances will not be accepted.
Harming or killing endangered species or engaging in unethical practices is not allowed.
Suppliers must not engage in forced labor (e.g. slavery) of any sorts.
Suppliers must not employ individuals below the local legal minimum age for work.
Safety Guidelines:
Risks and hazards should be clearly communicated to participants, and where applicable acknowledgment and waiver forms must be signed before taking part in an activity or tour.
Suppliers and their personnel must have proper training, certifications, and equipment.
Travelers lacking required insurance or impaired by drugs/alcohol may not participate.
Venues must meet local health and safety standards, including fire codes and crowd control.
Accessibility for disabled persons should be provided as required by local laws.
Vehicle Safety:
Vehicles must have valid insurance, maintenance records, and emergency procedures.
Vehicles must not be driven under the influence of alcohol or drugs. Vehicle operators must not use mobile phone devices whilst operating the vehicle.
Safety equipment provided, including helmets and seat belts, must be in good condition.
Watercraft Safety:
Insurance policies are provided for each water vessel.
Communication and navigational equipment should be well-maintained.
Regular vessel inspections and safety briefings of participants are essential.
Adequate provision of lifejackets, lifeboats, and distress signals must be on board the vessel.
Radio communication systems and GPS are required.
Staff must have a valid lifesaving certification.
Aircraft Safety:
Aircraft must have insurance covering both the operator and traveler.
Pilots must meet local aviation authority requirements and provide safety briefings.
Participants must be aware of the risks of air excursions.
Compliance with local jurisdictional guidelines is essential.
Additional Guidelines for Specific Product Types:
Animal Activities:
- For detailed information, please check GetYourGuide’s Animal Welfare Policy.
Community Visits and Vulnerable Groups
Experiences that visit impoverished or disadvantaged communities, or that involve minors under 18, are held to extra safeguards and are reviewed before going live.
- The Supplier must ensure traveler safety and have a beneficial partnership with the local community. For example, use local guides from the community in the activity, and highlight community-based projects.
- Content must be neutral and respectful. Exploitative images of children, women, or other minorities must not be used for promotion.
- Examples include slum or favela tours and visits to indigenous communities.
- These experiences must be commercial and must not be built around or tied to volunteering, donations, fundraising, or charity-linked pricing. See Dark Tourism below.
- Activities of this type are reviewed. Any concerns about inappropriate content lead to deactivation.
Sexual Content
Activities with potential exposure to sexual content (e.g. a walking tour in a red-light district), directly or indirectly, must be respectful and compliant with all local laws.
- Activities of this type are reviewed.
- Any concerns about inappropriate content may lead to deactivation.
Dark Tourism
Dark tourism covers tours and experiences connected to human suffering, tragedy, or sensitive context.
These must be purely commercial experiences (e.g. a guided tour), with clear, factual descriptions of events and responsibility, memorial or educational framing, and a respectful tone.
Not allowed:
- Any celebration, denial, mockery, or trivialization of suffering
- Political advocacy, support or opposition messaging, slogans, or calls to action, including boycotts, fundraising, or recruitment
- Any dehumanizing or sensational language
Activities of this type are reviewed. Any concerns about inappropriate content may lead to deactivation. For related restrictions, see Restricted Activities on GetYourGuide.
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