Read this to learn how to assign guides to your bookings in the Supplier Portal.
What is the “Guide” feature in bookings?
The “Guide” feature allows you to assign a specific guide to each booking directly in your Supplier Portal. Once assigned, the guide’s details will be shown to the customer on their meeting point screen, making it easier for them to identify and contact the correct guide for their experience.
How does it work?
- On each booking, you’ll find a new field labeled “Guide.”
- Click “Select guide”
- In the dropdown, select a guide from your team and assign them to the booking.
- The assigned guide’s name, photo, and phone number will be displayed to the customer on their meeting point screen.
- Customers can use this information to identify their guide and reach out directly in case of last-minute questions or issues.
Actionable Tip: Ensure all guides have complete profiles to appear in the dropdown list.
Frequently Asked Questions
Who can be assigned as a guide?
Only accounts with a complete profile — including name, phone number, and profile picture — can be selected as a guide for bookings.
If an account does not appear in the dropdown, please ensure the profile is completed in the Account Management page of the Supplier Portal.
When is the guide’s phone number visible to customers?
To protect your team’s privacy, the assigned guide’s phone number is only visible to the customer 1 hour before and 1 hour after the scheduled activity time. This ensures customers can reach out if needed, but prevents calls outside working hours or at inconvenient times.
Why can’t I find a guide in the dropdown list?
If a team member is missing from the dropdown, it’s likely that their profile is incomplete. Please check that the account's details includes a name, phone number, and profile picture. You can update or complete profiles in the Account Management page.
Can I change the assigned guide after saving?
Yes, you can update the assigned guide for a booking at any time before the activity takes place. Simply return to the booking card and select a different guide from the dropdown.
What information will customers see?
Customers will see the assigned guide’s:
- Name
- Profile picture
- Phone number (only within the 1-hour window before and after the activity)
This information appears on the meeting point screen in their GetYourGuide app.
Assigning guides to bookings enhances customer experience by ensuring they have direct contact with their guide. Make sure your team’s profiles are complete to utilize this feature fully. Ready to assign guides? Visit your Supplier Portal now.