Read this to learn how GetYourGuide ticket configuration types work, what they mean for your customers, and how to make sure your setup works smoothly.
What is a ticket configuration?
When a customer books your tour or activity on GetYourGuide, they automatically receive a ticket. How that ticket gets to them depends on your ticket configuration.
There are three types. Most suppliers use Type 1, and if no one has told you otherwise, that's likely your setup too.
Type 1: GetYourGuide sends the ticket directly to customers (recommended)
This is the default setup. No action needed from you.
How it works
- After booking, the customer receives their ticket automatically from GetYourGuide. You don't need to do anything.
- This is what customers see after they book:
When to use
- This works for most tours and activities. If your product doesn't require customers to collect or exchange anything on-site, this is the right setup for you.
- This is the setup used by over 95% of tours on GetYourGuide. It gives customers a fast, clear experience – they get their ticket right away with no extra steps – and it typically means fewer questions coming your way.
Type 2: GetYourGuide sends a voucher that needs to be exchanged
How it works
- After booking, the customer receives a voucher. They then need to go on-site or to a specific location (like a ticket office) to swap it) for the actual ticket.
- This is what customers see after they book:
When to use
- Only when your setup requires customers to collect a physical ticket at a specific location (e.g., a ticket office) before the experience starts.
- This setup can cause confusion for customers, especially if the exchange point is somewhere different from where the experience begins. Only use this if it's truly required by your operations.
Actionable tip
- If you must use voucher exchange, add very clear “where to go” instructions and landmarks in your ticket text (see “How else can I ensure…” below).
Type 3: You send the ticket directly to the customer
How it works
After a customer bookings through GetYourGuide, you send them their ticket directly from your own system.
When to use
- If you use your own ticketing and need to issue tickets directly from your side.
- Customers can get confused about when they'll receive their ticket, or they may miss the email. If this is your setup, make sure your customer instructions are very clear – tell them when to expect the ticket, which email address it comes from, and what to do if they don't receive it.
Actionable tip
- If you send tickets yourself, set clear expectations in your customer instructions (delivery timing, sender email address, and what to do if it doesn’t arrive).
Do you support tickets that require printing?
- No. GetYourGuide no longer supports tickets that require printing. Many travelers can't print while they're away, which can lead to more customer complaints and lower conversion on your listings. Use mobile-friendly options like QR codes wherever possible.
How do I change my ticket configuration?
You can’t change this manually in the Supplier Portal. It requires an update from our team.
To request a change:
- Contact the support team via the contact form or live chat
- Specify which configuration type you need and why Share any operational constraints (e.g., on-site exchange requirement, external ticketing system)
Which configuration should I choose?
Type 1 is the right choice for most products. It's already your default setup, it's the most common, and it leads to the best customer experience. Only consider Types 2 or 3 if your operations genuinely require it.
Tips to give your customers a smooth experience
In the Supplier Portal, you can add instructions that appear directly on the customer's ticket under: Manage > Products > See details > Important Information
Use this to include:
- Exact meeting point or redemption point (and how they differ, if applicable) – be specific. A full address or a well-known landmark works better than a vague description
- What time to arrive (e.g., “please arrive 15 minutes before your start time”)
- What to bring (ID, booking reference, etc.)
- What to do if plans change (late arrival, accessibility needs, or bad weather)
- What the ticket looks like, especially useful for type 2 or 3, where customers may be unsure what to show or hand over
- Any common mix-ups or flag upfront – for example, if your meeting point is easy to confuse with a nearby landmark, say so clearly
Actionable tip
- Write your instructions as if the traveler is new to the destination and is ready on their phone. Keep it short, clear and step-by-step.
Closing
Choosing the right ticket configuration, and adding clear instructions to your ticket, goes a long way in making sure customers have a smooth experience from the moment they book to the moment they show up.
If you're not sure which ticket configuration you're on, or you'd like to request a change, please contact the support team.