This article is a simple guide to help you understand the GetYourGuide invoice and payment confirmation issued to you.
Where to find your invoice and payment confirmation
Access your financial documents directly in the Supplier Portal:
- Log in to your Supplier Portal
- Click on the Finance tab
- Select either Invoices or Payment Confirmations from the sub-tabs
Difference between an invoice and a payment confirmation
- The invoice details the bookings and amount due to you based on travel date in a given period of time (from the 1st to the end of the previous month, or, in the case that one chooses bi-weekly payment: from the 1st to 15th of the current month and from the 16th to the end of the previous month).
- The payment confirmation verifies the payment that has been made to you in a certain payment run.
-The amount written in your invoice most likely will match the amount written in your payment confirmation of the same time period, but the amounts also might differ as a payment confirmation could cover the amounts of multiple invoices.
For supply partners on “Payment by Checkout date”:
-Your invoice and payment confirmation of the same time period will most likely show different amounts, as the invoice’s amount is based on booking travel date while the payment confirmation’s amount is based on booking checkout date.
What you should know about invoices
- A GetYourGuide invoice reference number starts with “GIS-”
- You will receive 1 invoice per month if you opted for monthly payment or 2 invoices if you selected bi-weekly payment.
- Your invoice will be available on the 1st business day of the month if you opted for monthly payment, or 1st and also 16th business day of the month if you opted for bi-weekly payment
- What to do if you have bookings in the last month but your invoice is not available after this timeframe?
-This might indicate that you have not filled in your payment and tax details correctly. Please check under Finance > Payment & tax details to see if there is unconfirmed information. If everything is correctly filled in, please contact our support team for assistance.
- Your invoice.pdf contains a one-page summary of total bookings and the applied commission. Your invoice.xls contains a detailed list of all bookings for which you are being invoiced
If you chose “bank transfer” as payment method, you would need to reach the threshold of 50 EUR for invoice to be paid out to you
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No invoice will be generated if no bookings are made.
-Even if all bookings are canceled, we should still generate an invoice—there just won’t be any payment due.
What you should know about payment confirmations
A GetYourGuide payment confirmation number starts with “GPS-” or “GS-”
Your payment confirmation is only available on the Supplier Portal after a successful response from PayPal or GetYourGuide bank confirming the validity of the transfer
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Our payment is issued:
-Monthly: On the 5th business day.
-Bi-weekly: By the 20th business day of each month.
- After payment is issued, it can take up to 3 business days for the payment confirmation to appear on the Supplier Portal
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What to do if your payment confirmation is not available after this timeframe?
-If you cannot see a payment confirmation after this timeframe, it might indicate a failure or no response from your bank. Please contact our support team for assistance.
- After the payment confirmation appears on the Supplier Portal, it can take up to the 12th business day of the month for the payment to arrive at your bank account
- Payment confirmation.pdf: It includes a one-page confirmation with invoice number(s) included in this payment confirmation.
Payment confirmation.xlsx: It includes the detailed list of bookings that have been paid in this payment confirmation
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