Read this to learn how to navigate the recent changes to product categories on GetYourGuide.
Why are certain categories being removed from GetYourGuide?
At GetYourGuide, we are committed to continuously optimizing our platform and offering to provide the best possible experience for our customers and partners. As part of this process, we have made the decision to remove certain categories from our marketplace. This article will guide you through these changes and what you can expect.
Frequently asked questions
What categories are being removed?
The following categories are being removed:
- eSIMS
- SIM cards
- WiFi devices
- Self guided tours
- Vehicle rentals without a tour or driver
Can I create new activities in the removed categories?
New listings for removed categories such as eSIMs, SIM cards, WiFi devices, self-guided tours and vehicle rentals are no longer accepted.
Will I still receive payments for bookings already made in these categories?
Yes, all outstanding payments for bookings in these categories will be processed as usual. Ensure your payment details are up-to-date in your supplier portal to avoid any delays.
What should I do with future bookings in these categories?
Please fulfill any existing bookings. If you are unable to fulfill a booking, use the self-cancellation tool available in the supplier portal. Detailed instructions can be found in the Self-canceling bookings article on our support page.
How can I stay updated on any future changes or updates from GetYourGuide?
Regularly check your email and supplier portal for updates from GetYourGuide.
How will this affect my ability to receive new bookings in other categories?
The removal of certain categories will not impact your ability to receive new bookings in other categories. You can continue to manage and optimize your listings in active categories to maximize your visibility and bookings.
What alternatives do I have for the categories being removed?
We recommend exploring other categories such as:
- Guided Tours
- Activities
- Cooking Classes
- Snow & Winter Sports
- Attractions
These categories offer significant opportunities for growth and customer engagement on GetYourGuide.
Review the categories that are being phased out and focus your efforts on those that offer the most potential for growth and customer satisfaction. For more detailed guidance, visit the related articles below.
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