Read this to learn how to locate and understand the invoices and payment confirmations issued to you by GetYourGuide.
Where to find your invoice and payment confirmation
Access your financial documents directly in the Supplier Portal:
- Log in to your Supplier Portal
- Click on the Finance tab
- Select either Invoices or Payment Confirmations from the sub-tabs
Difference between an invoice and a payment confirmation
Invoice: Details the bookings and amount due to you based on travel date within a specific period. This covers:
Monthly payment: From the 1st to the end of the previous month
Bi-weekly payment: From the 1st to 15th of the current month and from the 16th to the end of the previous month
Payment confirmation: Verifies the payment made to you in a specific payment run.
The amounts in your invoice and payment confirmation for the same period will typically match. However, they may differ if a payment confirmation covers multiple invoices.
For supply partners on "Payment by Checkout date": Your invoice and payment confirmation amounts will likely differ. The invoice amount is based on booking travel date, while the payment confirmation amount is based on booking checkout date.
What you should know about invoices
Invoice reference numbers: All GetYourGuide invoice reference numbers start with "GIS-"
Frequency:
- Monthly payment: 1 invoice per month
- Bi-weekly payment: 2 invoices per month
Availability:
- Monthly payment: Available on the 1st business day of the month
- Bi-weekly payment: Available on the 1st and 16th business day of the month
Invoice formats:
- Invoice.pdf: Contains a one-page summary of total bookings and applied commission
- Invoice.xls: Contains a detailed list of all bookings for which you are being invoiced
Payment threshold: If you selected "bank transfer" as your payment method, you need to reach the threshold of 50 EUR for the invoice to be paid out to you.
No bookings: No invoice will be generated if no bookings are made. However, an invoice should still be generated if you only have canceled bookings, even though there would be no payment.
What you should know about payment confirmations
Payment confirmation reference numbers: All GetYourGuide payment confirmation numbers start with "GPS-" or "GS-"
Availability: Your payment confirmation is only available on the Supplier Portal after a successful response from PayPal or GetYourGuide bank confirming the validity of the transfer.
Payment issuance schedule:
- Monthly: On the 5th business day
- Bi-weekly: By the 20th business day of each month
Processing time: After payment is issued, it can take up to 3 business days for the payment confirmation to appear on the Supplier Portal.
Bank arrival time: After the payment confirmation appears on the Supplier Portal, it can take up to the 12th business day of the month for the payment to arrive at your bank account.
Payment confirmation formats:
- Payment confirmation.pdf: Includes a one-page confirmation with invoice number(s) included in this payment confirmation
- Payment confirmation.xlsx: Includes the detailed list of bookings that have been paid in this payment confirmation
Frequently asked questions
What should I do if I have bookings but my invoice is not available?
This might indicate that you have not filled in your payment and tax details correctly. Check under Finance > Payment & tax details to see if there is unconfirmed information. If everything is correctly filled in, please contact our Supplier Support team for assistance.
What should I do if my payment confirmation is not available after the expected timeframe?
If you cannot see a payment confirmation after the expected timeframe, it might indicate a failure or no response from your bank. Please contact our Supplier Support team for assistance.
Understanding your invoices and payment confirmations helps you track your revenue and manage your business finances effectively. If you need further assistance, our Supplier Support team is here to help.
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