Addressing the GetYourGuide Email on Payment Details Updates

Read this to learn how to handle the recent email request to edit your payment details and understand its implications. Update your payment details promptly by visiting this link.

Q: Is the email requesting me to edit my payment details legitimate?

A: Yes, it is legitimate. GetYourGuide is transitioning to a new payment system for improved internal processing. It is necessary to follow the instructions in the email. 

Q: Will this transition impact my payment schedule?

A: No, as long as your payment details are validated on time, the payment run will proceed without any disruption.

Q: Until when can I edit my payment details? 

A : As soon as possible - otherwise you are risking a delay. Please make sure to update your payment details by June 15th, to avoid a delay in receiving payments. 

Q: I missed the deadline for editing my payment details.

A: Should you have overlooked the deadline, you may encounter challenges in the payment process. Please ensure your payment details are updated by June 15th to avoid any complications.

Q: Can the supplier support team edit my payment details on my behalf if I provide all the required information?

A: The supplier experience team cannot edit or modify payment details for safety reasons. The supplier must do this task.

Q: If I encounter an error message when validating my edited payment details, what should I do?

A: If an error message appears, it may indicate incorrect or missing information. The supplier support team does not provide advice on this issue. If the problem persists, please contact your financial institution.

Please update your payment details promptly to ensure uninterrupted service. You can update your information by visiting this link

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