What should I do if I'm experiencing errors with the API?
If you encounter errors with the API connection (e.g., availability issues), please contact your Reservation System for support.
Your reservation system is the main point of contact for troubleshooting your API connection.
GetYourGuide cannot access your Reservation System account nor provide direct troubleshooting. Your Reservation System has access to tools to troubleshoot API integrations in our Integrator Portal. Describe your connection issue and they can test it from their end.
What should I do if I've contacted my Reservation System and still have trouble with the API?
Our Connectivity Support team can guide you through the API documentation and provide further information. Please ask your Reservation System to log a ticket with the Connectivity Support team at GetYourGuide via support-api@getyourguide.com.
According to GetYourGuide’s SLAs, your Reservation System will receive a response from our Connectivity Team within 24 hours.
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