Troubleshooting Product Connection Issues
Ensure your external reservation system information matches GetYourGuide's system for proper connection. If a connection fails, review the error message and contact your reservation system for support, if needed.
Common Connection Issues:
Invalid Product
- Ensure the product ID matches with both GetYourGuide and your reservation system.
- Make sure you’ve enabled the connection in your reservation system for all products you want to connect.
No Availability
If there are insufficient availability slots in your product, it won't be able to connect.
- Check that you have at least two available time slots in your external reservation system and that you are sharing availability via API with GetYourGuide.
Invalid Ticket Category
- Ensure ticket categories (e.g., Adult, Child) match between GetYourGuide and your reservation system.
Retail Prices Cannot Be Null or Empty
- When connecting via price over API, make sure to receive the correct pricing from your reservation system.
Mismatched Date and Time Zone
- Ensure the same time zone is set in both systems. Time zones must be set to the location of the activity’s meeting point.
Related Articles:
- Setting Up Product Configuration for Connected Products
- Connecting a New Product to Your Reservation System