GetYourGuide automatically deactivates options for the following two errors:
- Invalid Product errors
-
No Availability errors
What should I do if I receive a notification about my product being deactivated?
Please contact your reservation system as they are able to identify the root cause of the issue and can suggest the best solution. They will also receive an email notifying them when products are deactivated.
Should I contact GetYourGuide if my product was deactivated?
There is no need to contact us unless you have specific questions about changing your product configuration in the GetYourGuide Supplier Portal.
What should I do to put my product back online?
Once your booking platform confirms that the issue has been resolved, please activate your tour option in the GetYourGuide Supplier Portal.
To reactivate the option check the step-by-step instructions here.
Invalid Product Error
If your product was deactivated due to invalid product error, it’s because your booking system has notified us that your product or your Product ID does not exist, is broken, or is misconfigured. Please verify if:
- Your product is connected via API
- Your product is mapped with the correct product ID
- Your product is correctly configured and this configuration is supported by GetYourGuide
- You’ve enabled the API connection with GetYourGuide in your booking system
You can update the product configuration and connectivity settings in the Supplier Portal. If the product should be connected and online, please reactivate it in the Supplier Portal once the issue is resolved.
If you have checked all of the above and you can’t identify the reason for disconnection, please contact your reservation system for support.
No Availability Error
If there are insufficient availability slots in your product, it won't be able to connect.
- Check that you have available time slots in your external reservation system and that you are sharing availability via API with GetYourGuide.
-
If problems persist, please contact your reservation system.
How do you disconnect a product from API?
- Go to your option and navigate to the Availability & Pricing section.
- Select No under “Do you use a booking system for your availability?”
- Select Continue to save the setting.
Example of a deactivated product from the customer’s side.
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