Payment not received

We understand the importance of timely and accurate payments to ensure your business operates smoothly.

Please review the following questions before contacting our Supplier Experience team. These may address common issues causing payment delays.

Meeting the $50 USD Threshold:

Payments will only be processed if they meet or exceed the threshold of $50 USD.

Tour Status and Payment Timing:

Payment is dependent on the date of the conducted tour.

If the tour is yet to take place, payment processing will occur after the tour's completion.

Please verify the travel date before reaching out to our Supplier Experience team.

Booking Status:

Any issues such as cancellations or rescheduling may cause delays in payment processing.

Check the status of your booking through your supplier portal under the "Bookings" tab for clarification.

Payment details: 

Inaccurate or incomplete payment details can result in delays in receiving payments.

If you are uncertain about the accuracy of your payment details or unsure about which details correspond to each field, kindly contact your bank to verify the correctness of the information. Any inaccuracies may result in payment delays.

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