Read this to learn how to ensure your payments are processed smoothly and on time with these simple steps.
Verifying your payment details
To receive your payment, you need to have valid payment details. Without these, GetYourGuide cannot send you your funds.
To check your payment details:
- Go to the Finance section on the Supplier Portal.
- Navigate to Payment & tax details > Payment method.
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Ensure that the payment data status is “confirmed”.
Complete all mandatory documentation
Certain documents are mandatory in your supplier account and without them, payments cannot be processed. Always double-check that all required information under Company profile and Finance is complete to ensure nothing blocks your payment. Read the following article for more information on mandatory documentation: Required Business Documentation Information to be a Supply Partner at GetYourGuide.
Understanding the payment process
Payment thresholds
Payments via bank transfers will proceed if the amount exceeds 50 EUR. If one invoice is below 50 EUR, the payment will be released once the total of several invoices exceeds 50 EUR. This rule does not apply if you are using PayPal. Payments are processed regardless of the amount.
Payment schedule
Payment is dependent on the date of the conducted tour. This mean, payment processing will occur after the tour's completion. Please make sure the travel date has passed before reaching out to our Supplier Experience team.
Note: Issues such as cancellations or rescheduling may cause delays in payment processing. You may want to verify the status of your bookings through the Supplier Portal under Bookings.
Payment processing timeline
Payments are processed on the 5th business day and can take up to 7 working days after this date. To avoid delays, avoid edits to your payment details close to the payment run dates (5th working day, 17th, or 20th of each month).