Tired of reading through dozens of reviews?
Read this to learn how AI review summaries can help you improve your products.
What are Review Summaries?
Review summaries highlight common customer issues and insights in simple bullet points, showing both how your activity can improve and what customers enjoy.
Where can I find Review Summaries?
You can access summaries under the Performance > Reviews section in the Supplier Portal
Actionable note:
- Summaries are available for specific products, not your whole account.
- Only products with many negative reviews receive monthly updates.
- If negative reviews drop below a certain level, a new summary may not be created.
How to Improve Products Based on Review Summaries
- Review summaries include recommendations for each highlighted issue.
- Suggestions appear directly below each problem.
- Recommendations guide you to relevant pages in the Supplier Portal for improvements.
- Some recommendations may involve actions outside the portal.
Frequently Asked Questions
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Where can I see summaries?
Summaries are available on the Reviews page of the Supplier Portal under the Performance Tab -
How often are summaries updated?
Summaries are updated once per month. -
What happens if there are fewer negative reviews?
If negative reviews fall below a threshold, a new summary may not be generated.
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