Using the ticket scanner on the Supplier Portal

Read this to learn how to simplify your ticket scanning operations using the Supplier Portal.

The ticket scanner on the Bookings page simplifies your admission process by reducing the number of Apps you need to manage simultaneously. By logging into the Supplier Portal, you can scan QR codes and entry tickets directly through the portal — no separate ticketing app is required.

What do I need to use the ticket scanner?

To use the web ticket scanner effectively, ensure you have:

  • A mobile device with a camera (Android, iPhone, or tablet)
  • A stable internet access
  • An updated web browser (ideally Google Chrome)

How do I use the web voucher/ticket scanner?

Follow these steps to use the ticket scanner on the Supplier Portal:

  1. Log into the Supplier Portal on your mobile device
  2. Go to the Bookings page
  3. Click on the button that says “Scan tickets” (top of the booking list to the right):
    image (39).png
  4. Allow camera permissions on your device to enable ticket scanning
  5. Hold your mobile device’s camera over the GetYourGuide ticket QR code 
  6. Accept the ticket to finalize the scan. Remember to scan all the tickets in a booking one by one.

What if the ticket doesn’t scan correctly?

If the QR code is not recognized by the scanner, try the following troubleshooting steps:

  • Tap on the camera screen to adjust the focus on the QR code
  • Move the camera further away until the QR code comes into focus
  • Ask the customer to increase their screen brightness if you’re scanning a mobile device screen.

If you see any of the following error messages after scanning a ticket, they mean: 

  • “Ticket already used”: the ticket was already scanned and redeemed.
  • “Ticket is invalid”: the ticket is either for a different supplier, was not issued by GetYourGuide, or was for a booking that was canceled.
  • “This ticket is for [DATE] at [TIME]”: the ticket is for a different time slot (more than 1 hour difference from the official start time).

Frequently Asked Questions

  • Can I scan multiple tickets at once? Each ticket must be scanned individually to ensure accurate validation. Scan each ticket one by one, confirming each scan before proceeding to the next.
  • What should I do if the ticket scanner feature is not working on my device? Ensure your device’s operating system and web browser are up to date. If problems persist, try restarting your device or switching to a different browser. If none of these steps work, contact us for further assistance.

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