Read this to learn how to identify and resolve common issues that may cause verification failures.
Common Reasons for Failed Verification
Name Mismatch
The TIN (Tax Identification Number) doesn’t match the company name.
- Example: If your TIN record says “ABC Corporation” but your company name is “ABC Ltd.,” it won’t match.
Invalid TIN Format
The TIN is entered in the wrong format.
- Example: If the TIN should be “123-456-789” but you entered “123456789,” it won’t work.
Duplicate Fields
You entered the same number for both the TIN and Business Registration (BR).
- Example: If you entered “123456789” for both TIN and BR, it’s a mistake.
Incorrect Number
You entered your VAT number instead of the TIN.
- Example: If you put your VAT number (e.g., “VAT-987654321”) where the TIN should go, it’s wrong.
Brand Name Used
You entered your brand name instead of the official registered company name.
- Example: If your official company name is “Tech Innovators Ltd.” but you entered “Techie Gadgets,” it won’t match.
Incorrect Number
You entered your VAT number instead of the Business Registration (BR) number.
- Example: If your BR number should be “BR-123456” but you put “VAT-987654321” there, it won’t work.
Personal Information
You entered personal details instead of company information.
- Example: If you put your own name and personal address instead of your company’s registered details, it won’t match.
Incorrect Entries
You put the wrong numbers in the wrong fields.
- Example: If you put your tax ID where the business registration number should go, it won’t be correct.
Individual Trader
You might be running your business as an individual trader but selected the wrong account type.
- Example: If you’re a freelancer using your own name but signed up as a registered company, you should double-check.
Questions to Ask Yourself Before Retrying Verification
Is your business officially registered with the government?
- Example: If you’ve received a certificate with your company name on it from the government, you’re registered. If you haven’t, you’re probably working as an individual trader.
Do you have a business registration number or certificate?
- Example: If you run a company like “Tech Innovators Ltd.,” you should have an official registration number. If you don’t have this, you might be an individual trader.
Are your business taxes filed separately from your personal taxes?
- Example: If you file separate tax returns for your business and get tax forms for your company, you’re a registered business. If you just add your business income to your personal taxes, you’re likely an individual trader.
Is your business a separate legal entity from you, or are you operating as a sole individual?
- Example: If your business has its own bank account and can take on debt separately from you, it’s a registered company. If everything is in your name, like your bank account and any liabilities, you’re probably an individual trader.
Action Points
If You Realize You Operate as an Individual Trader
Let us know before trying to get verified. You’ll need a different account type suited to individual traders.
If Everything Is Correct and You Run Your Company as a Registered Business
Double-check all the data before retrying the verification:
- Make sure you’re providing the legal company name as it appears on your official registration papers (not your brand or how customers know you).
- Ensure you’re providing your company registration number, not your company’s tax ID or VAT number.
- Confirm you’re using the business address listed on your official documents.
Understanding and addressing these common verification issues can streamline your setup process. Ensure all information is accurate and matches your official documents to avoid delays.
Ready to verify your account? Double-check your details and proceed with the verification process. If you need further assistance, our Supplier Support team is here to help.
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