Two-Factor Authentication (2FA): Why is it important and how do you set it up on the Supplier Portal?

Read this to learn how to enhance your account security using Two-Factor Authentication (2FA) on the GetYourGuide Supplier Portal, covering an introduction to 2FA, the two types available, the setup process on the supplier portal, and troubleshooting tips.

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is an enhanced security measure that requires two forms of identification before granting access to an account. Typically, this involves something you know (like a password) and something you have (like a smartphone app that generates a time-sensitive code).

Why is 2FA important for you as a supply partner?

As a supply partner on our platform, safeguarding your account is not just about protecting your data; it's about protecting the travel experiences of countless customers who trust your services. Here's why 2FA is essential:

  • Security beyond passwords

Protection against unauthorized access: Passwords can be hacked. 2FA adds an extra security layer to ensure that even if a password is compromised, your account remains secure.

  • Business integrity and trust

Maintaining customer confidence: By securing your account with 2FA, you help maintain the high level of trust customers place in our marketplace.

  • Compliance and reputation

Adhering to best practices: Using 2FA aligns with industry best practices for cybersecurity, showcasing your commitment to professional standards.

What types of Two-Factor authentication do we offer?

At GetYourGuide, we understand the importance of security for our suppliers, which is why we offer two types of Two-Factor Authentication (2FA): Authenticator App and SMS. We want to ensure that you have options that match your comfort level and accessibility needs.

  1. Authenticator App

What is an Authenticator App? An authenticator App is a form of 2FA that generates a temporary code on your mobile device using an authenticator app, such as Google Authenticator or Microsoft Authenticator. The code refreshes at fixed intervals, usually every 30 seconds.

Why is the Authenticator App recommended?

  • Enhanced security: The authenticator app codes are generated on your device and not sent over the network, making them less vulnerable to interception or redirection attacks.
  • No mobile network dependency: The authenticator app works even if you're in an area with poor cell reception or traveling internationally without mobile data access.
  • Efficiency: Authenticator apps can store multiple accounts, allowing you to quickly access your codes all in one place.
  1. SMS Authentication

What is SMS-Based 2FA? SMS-based 2FA adds a layer of security by sending a code via text message to your mobile phone, which you then enter on the login page along with your password.

Considerations for SMS-Based 2FA:

  • Network dependency: To receive the SMS, you must have a working mobile network connection.
  • Potential for interception: SMS messages can be intercepted, making it a less secure option compared to an authenticator App.

We highly recommend using an authenticator app for its superior security benefits and convenience. 

How do I set up Two-Factor Authentication on the Supplier Portal?

Setting up Two-Factor Authentication (2FA) on the supplier portal is a straightforward process that adds a vital layer of security to your account. Follow the steps below to enable either the authenticator app or SMS-based 2FA.

For Authenticator App: 

  1. Log in to the Supplier Portal: Access your GetYourGuide supplier account with your standard login credentials.
  2. Enable Two-Factor Authentication: Choose the option ‘Authentication app’ 
  3. Download an Authenticator App: Install an authenticator app on your mobile device Recommended choices include Google Authenticator or Microsoft Authenticator.
  4. Open Your Authenticator App: Use the app to scan the QR code presented on the portal or enter the setup key manually if provided.
  5. Verify Setup: Enter the 6-digit code generated by your app into the supplier portal to confirm the setup.
  6. Backup Codes: Save the backup codes provided during setup in a secure place. These codes will allow you to access your account if your authentication app device is unavailable.

For SMS:

  1. Log in to the Supplier Portal: Access your GetYourGuide supplier account with your standard login credentials.
  2. Enable Two-Factor Authentication: Choose the option ‘SMS authentication’ 
  3. Verify Your Phone Number: Enter your mobile phone number into the designated field.
  4. Receive the Code: You will receive a text message with a verification code.
  5. Enter the Code: Input the verification code received via SMS into the portal to complete the setup.
  6. Record Backup Codes: Keep a record of the backup codes in case you need to access your account without your phone.

Frequently Asked Questions:

  1. What if I lose my device with my Authenticator App?

 If you lose your device, you can use one of your backup codes to log in.

  1. How do I reset my 2FA if my device is lost or inaccessible?

To reset your 2FA, you’ll need to contact our supplier support via the Contact Form. They will assist you in resetting your 2FA settings.

  1. Can I switch from SMS to an Authenticator App?

Yes, you can switch your 2FA method by resetting it, contact our supplier support via the Contact Form requesting to reset your 2FA and choose Authenticator App next time you set it up.

  1. Is it possible to receive 2FA codes via email?

Currently, GetYourGuide does not support receiving 2FA codes via email. The supported methods are through an Authenticator App or SMS.

  1. Will I still need my password after setting up 2FA?

Yes, your password is still necessary. 2FA adds a second layer of security; it does not replace your password.

  1. How often do I need to use 2FA to access the supplier portal?

You will need a 2FA code every time you log in to the supplier portal.

  1. What should I do if I'm not receiving 2FA SMS codes?

Check your phone's signal and ensure you have not blocked any incoming messages. Please keep in mind that SMS can take some time to be received. If the issue persists, contact us via the Contact Form for further assistance.


Troubleshooting Two-Factor Authentication for suppliers

You may sometimes encounter issues with the 2-Step Verification process. Here’s a troubleshooting guide to help you address some common problems:

Unable to enroll, QR code, or the backup code doesn’t work

  • Update your authenticator app: Ensure you have the latest version of the recommended authenticator app (app links can be found at the bottom of the article) installed on your mobile device.
  • Restart your device: Sometimes, simply restarting your mobile device can fix enrollment issues. Try scanning the QR code again post-restart.
  • Restart the enrollment process: Log out from your supplier account and log in again to start the enrollment process from scratch.
  • Contact Support: If you're still facing issues, reach out to our supplier support via the Contact Form for assistance, or consider switching to the SMS-based 2FA option.

Authenticator codes don’t work

  • Sync Time: Authenticator codes might not work if the time on your app and the server don't match. Follow your Authenticator app's guidelines to sync the time correctly.
  • Follow App Guidelines: Each Authenticator app has specific guidelines for time synchronization. Please refer to the troubleshooting section of your installed app for detailed instructions on syncing time.

You’ve lost the backup code

  • Contact Support: If you've lost the backup code, contact our supplier support via the Contact Form for assistance. You’ll need to go through the enrollment process again to receive a new backup code. Remember, authenticator codes generated with the old backup code will no longer work.

The device with the authenticator app is lost

  • Use backup code: If you lose your device but have the backup code, you can manually enter it into a new authenticator app to generate a verification code.
  • Contact support to reset: If you’ve lost the backup code as well, reach out to our supplier support via the Contact Form. You will need to re-enroll and obtain a new backup code.

If you ever feel uncertain about the process or encounter persistent issues, our supplier support team is here to assist via the Contact Form. Our priority is to ensure that you can use the 2FA system smoothly and keep your account protected.

Links to Download Authenticator Apps:

Google Authenticator:

Microsoft Authenticator:

Related links: 


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