Protecting Your Account: How to Set Up and Troubleshoot Two-Factor Authentication (2FA) on the Supplier Portal

Read this to learn how to enhance your account security using Two-Factor Authentication (2FA) on the GetYourGuide Supplier Portal.

What is Two-Factor Authentication (2FA)?

2FA is an enhanced security measure requiring two forms of identification before granting access to an account. This usually involves a password and a smartphone/desktop app that generates a time-sensitive code.

Why is 2FA important?

• Security: Adds an extra layer of protection against unauthorized access.
• Trust: Maintains customer confidence in our secure platform.
• Compliance: Aligns with industry best practices for cybersecurity.
  

Types of 2FA we offer:

1. Authenticator App (Highly Recommended):
   • Generates temporary codes on your device or desktop.
   • Works without a mobile network.
   • More secure and efficient.
     
     
2. SMS Authentication:
   • Sends a code via text message.
   • Requires a working mobile network.
   • Less secure than the Authenticator App.

Important: Please note that some phone numbers are not supported for various security reasons, if you are unable to enroll with your phone number, please use the Authenticator App type of 2FA.

Setting up 2FA on the Supplier Portal:

For Authenticator App:

1. Log in to the Supplier Portal.
2. Select ‘Authenticator app’ and click Continue.
3. Download an authenticator app (e.g., Google Authenticator: Find detailed instructions here).
4. Scan the QR code or enter the key manually.
5. Enter the 6-digit code from the app into the portal.
6. Save the backup codes in a secure place.

Check out a demo here:

For SMS:

1. Log in to the Supplier Portal.
2. Select ‘SMS authentication’.
3. Enter your mobile phone number.
4. Enter the verification code received via SMS.
5. Keep a record of the backup codes.

Frequently Asked Questions

1. Is 2FA mandatory for all accounts?
   Yes, 2FA is required for all account types.
2. What if I lose my device with the Authenticator App?
   Use one of your backup codes to log in.
3. How do I reset 2FA if my device is lost?
   Contact supplier support via the Contact Form.
4. Can I switch from SMS to the Authenticator App?
   Yes, contact supplier support to reset your 2FA.
5. Is email 2FA available?
   No, only the Authenticator App and SMS are supported.
6. Do I still need my password after setting up 2FA?
   Yes, your password is still required.
7. How often do I need to use 2FA?
   Every time you log in to the supplier portal.
8. What if I'm not receiving 2FA SMS codes?
   Check your phone's signal and ensure no incoming messages are blocked. Contact supplier support if the issue persists.
   
   

Troubleshooting

You may sometimes encounter issues with the 2-Step Verification process. Here’s a troubleshooting guide to help you address some common problems:

Please note that some phone numbers are not supported for various security reasons, if you are unable to enroll with your phone number, please use the Authenticator App type of 2FA.

• Staff without mobile phones:
  • Download the Authenticator App as a Chrome Extension for desktop and set it up on your computer. Check out a demo below:
    
    
• Unable to enroll:
  • Update your authenticator app: Ensure you have the latest version of the recommended authenticator app
  • Restart your device and try again.
  • Log out and restart the enrollment process.
  • Contact supplier support for assistance.
• Authenticator codes don’t work:
  • Make sure the time on your phone and the server are synchronized correctly. This can often be adjusted in the settings of your authenticator app.
• Lost backup code or device with Authenticator App:
  • Contact supplier support to reset your 2FA and receive a new backup code.
• Lost device with Authenticator App:
  • Use the backup code on a new device.
  • Contact support to reset 2FA if you’ve lost the backup code too.
• No staff phone numbers:
  • Use the Authenticator App option, which doesn’t require phone numbers.
• Shared accounts (multiple employees using the same user/email to log into the supplier portal): 
  • For security reasons, avoid using shared accounts.

For any issues or uncertainties, our supplier support team is here to assist via the Contact Form.

Download Authenticator Apps:

• Google Authenticator:
  • App Store for iOS devices
  • Google Play for Android devices
• Microsoft Authenticator:
  • App Store for iOS devices
  • Google Play for Android devices 
    
    

Related links: 

• Managing your account access and adding new users 
• I have forgotten my password